So, of course, you pick up the handset and (me in bold):
Hello, this is Microsoft Supports. I am calling because our system show you have a problem with your computer. You have a problem with your Windows.
Really? That sounds very serious, is there something I should do?
Yes, you need to connect to our system so that we can repair it please?
Gosh, that sounds very difficult, where are you? Do I have to bring it in to you?
Is your monitor turned on?
Yes, it is.
Can you type 'URL given? {action: Typing noise heard from my end]
Can you see the box in front of you on the screen. I need you to type the following . . (I interrupt)
No, I can't see anything!
Have you typed [URL]?
Yes, I typed that - still can't see the box.
Are you in an internet browser?
Err, no, I don't think so.
Can you open Explorer or Chrome and type in the web address?
I don't think I can.
Why not?
Think it's because I only have the monitor turned on, should I have turned on the computer too?
Yes, you will need both turned on for your computer to work.
Excellent - thank you I will remember that for the next time I have a problem.
So you're saying I have to turn on both the monitor AND the computer to make it work.
That is correct.
Well done, you've solved the problem - Excellent stuff [hang up]
This is one of the (very many) ways I have dealt with the Microsoft Tech Support Phone Scam.
Whilst visiting a retired clergy friend, being unable to answer the telephone I answer for them and got the , "Hello, this is Microsoft - you have a problem with your windows' routine.
My response was simple (for I was visiting): 'Yes the person who lives here did have a problem with their windows but we have taken them all out and boarded the place up. You're a little late, Thank You. [and hung up]
Now, what was I doing before that pesky call?
