They are neither - this is a scam and despite the people who claim that this is not nice, those who prey on the generally trusting (and often ill-informed) public are less nice still. Listen and be aware that in this conversation the person on the other end claims to be from Microsoft - He is not!
DO NOT BE TRICKED
This is not just me winding someone up - this is effectively the Church looking out for the weaker brethren (but yes, it is fun too!).